Refund policy

Refund Policy

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at hello@confettipaperstudio.in with your order number and photos of the issue. We'll arrange a replacement or refund.

Eligibility for returns
To be eligible, items must be unused, in their original packaging, and reported to us within the 48-hour window above. Personalized or made-to-order items are not eligible for return or refund unless they arrive damaged or defective.

Return shipping
Return postage is covered by us for eligible returns arising from our error (damaged, defective, or incorrect items).

Refund method and timing
Once we've received and inspected the returned item (where applicable), we'll notify you of the approval status. Approved refunds are issued to your original payment method, typically within 5–7 business days.

Exchanges
If you'd prefer an exchange instead of a refund for an eligible item, let us know when you contact us and we'll do our best to arrange it, subject to stock availability.

Contact
For all return and refund queries: hello@confettipaperstudio.in